My name is Leena Mathew. I am the owner and founder of Care-navigator. I have extensive experience as an insurance advisor, having worked for a well-established company for several years. My commitment to assisting others, particularly elderly individuals, is deeply ingrained in my professional ethos.

Initially, I approached my role with great enthusiasm, deriving significant satisfaction from the opportunity to help clients during my first week. However, this enthusiasm gradually waned as I encountered numerous callers who were distressed and, at times, utilized inappropriate language. This experience was disheartening, especially given that the individuals I was assisting were senior citizens.

This situation underscores a significant opportunity for enhancement. During the Open Enrollment period, certain agents often prioritize their commissions over the best interests of their clients, which can result in client confusion regarding available coverage options and benefits. To mitigate this challenge, I am motivated to develop an online platform dedicated to offering clear guidance and support for individuals navigating their insurance decisions.